Privacy Policy

Welcome to In Ear Travel. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application ("App").

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information You Provide

Name, email address, and other contact details when you create an account.
Payment information when you purchase our audio guides. We do not store or have access to these details.
Customer support inquiries.

b. Information from Third-Party Authentication Services

If you sign up or log in using Facebook or Google Authentication, we receive:

Your name, email address, and profile picture (if authorized by you)
We do not store or have access to your Facebook or Google passwords
You can manage and revoke access to our app through your respective Facebook or Google account settings
If you revoke access, certain features of the app may be unavailable

c. Automatically Collected Information

Device information (model, operating system, app version, unique device identifiers)
Usage data, such as interactions with the app, time spent on audio guides, and preferences
Location Data: We only access your location when the app is open or actively in use for location-based features (if enabled by you)
Cookies: We use cookies to understand and save your preferences and compile aggregate data about site traffic

2. How We Use Your Information

To provide access to the app and its features
To process payments and manage purchases
To improve and personalize user experience
To provide customer support and respond to inquiries
To analyze trends and user behavior to enhance the app
To comply with legal requirements and prevent fraud
To enable social authentication and account management through third-party services
Personalization: Your information helps us tailor our services to your individual needs

3. Data Retention Policy

Personal Information: Retained as long as your account is active or needed for services
Server Logs: Retained for up to 90 days
IP Addresses: Retained for up to 5 years when associated with posts
You may request data deletion at any time (see Section 5)

4. Sharing Your Information

We do not sell your personal data. However, we may share your information in the following cases:

Service Providers: We may share data with third-party vendors who assist with payment processing, analytics, and customer support
Third-Party Authentication Providers: If you log in via Facebook or Google, your authentication and account details are processed by these third-party services under their respective privacy policies
Legal Compliance: If required by law, we may disclose your data to authorities
Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred to new owners
User Consent: With your explicit consent, we may share data for additional purposes

5. Your Rights and Choices

Access and Correction: You can access and update your personal information
Deletion: You may request the deletion of your data, subject to legal requirements
Opt-Out: You can opt out of marketing communications
Location Services: You can disable location tracking via your device settings
Managing Third-Party Authentication: You can unlink your Facebook or Google account through their respective account settings
Account Deletion: You can delete your account by navigating to Settings in the app and selecting 'Delete Account'

6. Data Security

Encryption protocols for data transmission
Secure servers and access controls
Regular security audits to detect vulnerabilities

7. Third-Party Links and Services

Our app may contain links to third-party websites or services. These third-party sites have separate and independent privacy policies. We are not responsible for the content or activities of these linked sites and encourage you to review their privacy policies.

8. Children's Online Privacy Protection

Our app is not intended for users under 13. If you are under 13, do not use this app. We do not knowingly collect personal data from children. If we discover such data, we will delete it. We comply with the Children's Online Privacy Protection Act (COPPA) where applicable.

9. Legal Basis for Processing Personal Data

We process your personal data based on:

Your Consent: When you voluntarily provide information
Contractual Necessity: When data is required to provide the service
Legitimate Interests: When processing is necessary for operational improvements

10. Communication Preferences

You can manage your communication preferences within the app settings or by contacting us. You may opt out of marketing emails but will still receive transactional emails related to purchases and account activity.

11. Changes to This Privacy Policy

We may update this policy from time to time. Significant changes will be notified via the app or email.

12. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through arbitration or court proceedings in [Your Jurisdiction].